Longlands Storage Service Terms and Conditions

These storage service terms and conditions set out the rules that apply when you book, pay for, use, and end a service provided by Longlands Storage. By making a booking, placing goods into storage, or otherwise using the service, you agree to comply with these terms. Please read them carefully before confirming your reservation. If you do not agree to any part of these terms, you should not proceed with the booking.

These terms are designed to create a clear and fair framework for the provision of storage services. They apply to private individuals and business users unless a separate written agreement states otherwise. In these terms, references to “you” and “your” mean the customer or account holder, and references to “we”, “us”, and “our” mean Longlands Storage. Any variation to these conditions must be agreed in writing by us in advance.

We reserve the right to amend these terms from time to time where reasonably necessary, including to reflect changes in law, operational requirements, or safety standards. The version that applies will be the one in force on the date of your booking, unless a later change is required by law or is notified to you and accepted by you in writing. Continued use of the service after notice of a change will be taken as acceptance of that change.

Booking process begins when you submit a reservation request and ends when we confirm acceptance. Any quote or availability indication is not an offer in itself and may be withdrawn or changed until we issue confirmation. When booking, you must provide accurate and complete information, including your name, address, contact details, access requirements, and any relevant details about the goods to be stored. You must ensure that all information remains up to date.

We may refuse a booking, cancel a reservation, or request additional information where we reasonably believe the goods proposed for storage may breach these terms, pose a safety risk, or require special handling that we cannot provide. Acceptance of a booking does not mean that we have inspected or approved the contents of your items. It remains your responsibility to ensure that all goods comply with the restrictions in these terms and any applicable law.

Your storage agreement will normally commence on the agreed start date set out in the booking confirmation. Access arrangements, unit size, and any special conditions will be confirmed at that time. You must not allow any other person to use your allocated storage space unless we have agreed to this in advance. If you are acting on behalf of another person or business, you confirm that you have authority to bind them to these terms.

Payments must be made in accordance with the payment schedule stated in your booking confirmation or invoice. Unless we agree otherwise, fees are payable in advance. Charges may include storage rent, administration fees, late payment charges, cleaning charges, disposal fees, lock replacement charges, or other reasonable costs incurred by us as a result of your use of the service or your breach of these terms. All prices are payable in sterling unless stated otherwise.

If payment is not received by the due date, we may apply interest and reasonable recovery costs to the outstanding balance, to the extent permitted by law. We may also suspend access to your storage unit, refuse entry to the site, or exercise any other rights available to us under these terms or applicable law. A failure to pay on time may result in termination of your storage contract and the sale or disposal of goods, where lawful and after any required notice.

We may review our fees periodically and increase charges by giving you reasonable notice. Such changes may reflect inflation, increased operating costs, tax changes, or other legitimate business reasons. If you continue to use the storage service after the notice period, the revised charges will apply. If you do not wish to accept an increase, you may end the agreement in accordance with the cancellation or notice provisions in these terms.

Cancellations and termination may be made by either party in accordance with the notice period stated in your booking confirmation, or if none is stated, on reasonable notice. If you wish to cancel before the service begins, any refund will depend on the timing of your cancellation, any non-refundable charges already incurred, and whether we have reserved capacity specifically for you. Administrative fees may not be refundable where work has already been carried out.

After the service has started, you may be required to give notice before removing your goods and ending the agreement. You must clear the storage space, remove your lock and belongings, and leave the unit in a clean condition by the end of the notice period. If goods remain after termination, we may treat them as abandoned where permitted by law, and we may store, sell, dispose of, or otherwise deal with them at your risk and cost following any necessary notice.

We may terminate your agreement immediately or on notice if you breach these terms, provide false information, fail to pay amounts due, use the service unlawfully, or create a health, safety, or security risk. Where termination occurs because of your breach, you will remain liable for all outstanding sums and any reasonable loss, damage, or expense caused to us. Termination does not affect rights that have already accrued before the termination date.

Use of storage space is limited to storing lawful goods only. You must not use the unit as a place of residence, business operation, workshop, or for any purpose that is inconsistent with ordinary storage. You must keep the unit locked when not in use, follow all site rules, and ensure that your goods do not obstruct access, damage the premises, or interfere with other customers. Any hire of equipment or use of shared facilities must be in line with our instructions and safety notices.

You are responsible for packing your goods properly and for ensuring that items are suitable for storage. We do not provide valuation advice or insurance unless expressly stated in writing. You should maintain adequate insurance cover for the full replacement value of your goods, including cover for theft, fire, flood, accidental damage, and any other risks relevant to your circumstances. Any cover arranged by us, if offered, may be subject to separate terms and exclusions.

We are entitled to move, re-stack, inspect, or handle goods where reasonably necessary for safety, maintenance, legal compliance, or emergency reasons. We will use reasonable care when doing so, but we are not responsible for inherent defects, unsuitable packaging, or damage arising from your failure to prepare goods properly. You must notify us promptly of any hazard, leak, infestation, or suspected issue affecting your unit or adjacent areas.

Prohibited items and waste regulations apply at all times. You must not store explosives, flammable liquids, gases, toxic substances, corrosives, biological material, drugs, illegal goods, stolen property, perishable food, live animals, or any item that may be dangerous, unlawful, or capable of causing contamination or nuisance. You must not store items that require a licence or specialist handling unless we have expressly agreed in writing and all legal requirements are met.

You are also responsible for ensuring that no waste is left in or around the storage unit. For the purposes of these terms, waste includes unwanted packaging, broken items, rubbish, contaminated materials, and any goods you discard during the hire period. You must dispose of waste lawfully and must not use the storage facility as a dumping ground. If we have to remove or arrange disposal of waste left by you, you will be charged all reasonable associated costs.

Any goods that may be regulated under environmental, transport, or hazardous substances legislation must be declared before booking and must not be brought onto the site unless we have confirmed in advance that they may be accepted. You warrant that the goods you store comply with all relevant UK legislation, including waste management and environmental protection requirements where applicable. If you breach this clause, you may be liable for any fines, remediation costs, clean-up expenses, or third-party claims arising from the breach.

Liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we will not be liable for loss or damage to goods unless caused directly by our proven negligence or wilful default, and only to the extent that such loss was reasonably foreseeable at the time the agreement was made.

We will not be responsible for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss arising from delay, even where we were aware such loss might occur. We are also not liable for loss or damage caused by events outside our reasonable control, including severe weather, fire, flood, power failure, theft by third parties, vandalism, public utility failure, industrial action, or governmental action. In such cases, our obligations may be suspended for the duration of the event.

You agree to indemnify us against claims, losses, liabilities, costs, and expenses arising from your breach of these terms, your unlawful use of the service, your failure to remove waste, or your storage of prohibited items. This includes claims made by third parties affected by your goods or conduct. Your responsibility under this clause applies whether the claim is made during the term of the agreement or after it has ended.

Security, access, and customer conduct are important parts of the service. You must keep your access credentials, keys, or codes secure and not share them with unauthorised persons. Any person using your access details will be treated as acting with your authority. You are responsible for ensuring that all visitors accompanying you follow the site rules and act safely and respectfully. We may refuse entry to anyone who, in our reasonable opinion, presents a security or safety concern.

You must not smoke, vape, use open flames, or carry out repairs, dismantling, or maintenance work in the storage area unless expressly permitted. You must not interfere with fire equipment, alarms, CCTV, locks, alarms, signage, or any safety systems. Any damage caused by you, your representatives, or your visitors must be paid for by you on demand. We may inspect the premises, subject to reasonable operational needs and applicable law, to ensure compliance with these terms.

If we believe that your unit contains prohibited goods, waste, or a risk to health and safety, we may enter the unit where permitted by law and remove or secure the relevant items. We will normally try to give notice where practicable, but immediate action may be taken in an emergency or where delay would increase risk. Any costs, including labour, disposal, or specialist handling, may be recovered from you as a debt.

General provisions state that if any part of these terms is held to be invalid or unenforceable, the remaining provisions will continue in force. No failure or delay by us in exercising any right will operate as a waiver of that right. You may not assign, transfer, or sub-contract your rights or obligations under these terms without our written consent. We may assign our rights and obligations where lawful and without reducing your rights under the agreement.

These terms, together with the booking confirmation and any written variations, form the entire agreement between you and us in relation to the storage service. Any previous discussions, representations, or informal statements will not form part of the contract unless expressly included in writing. In the event of inconsistency, the booking confirmation will prevail over these terms to the extent of that inconsistency, unless otherwise stated.

Governing law and jurisdiction: these terms and any dispute or claim arising from or connected with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also benefit from any mandatory consumer protections and jurisdictional rights available to you under applicable law.