Storage Longlands Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Longlands provides storage, handling, and related removal and transport services within the United Kingdom. By making a booking, using our facilities, or instructing us to handle or transport your goods, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions you should not use our services. You are responsible for reading and understanding these terms before confirming a booking.

Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, firm or company that books or uses our services.

We, us, our means Storage Longlands, the provider of storage and, where applicable, related removal and transport services.

Services means any storage, loading, unloading, packing, handling, transport, removal, or associated services supplied by us.

Goods means the items, belongings or property that you deliver to our storage facility or ask us to move, store, handle, or transport.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.

Scope of Services

Storage Longlands provides secure storage facilities and, where requested, associated removal and transport services within our normal operating areas in the United Kingdom. The exact nature of the services to be provided will be set out in your booking confirmation or written quotation.

We reserve the right to refuse any booking or item at our discretion, including where items are prohibited, unsafe, unlawful, hazardous, or unsuitable for storage or transport.

Booking Process

All services must be booked in advance. Bookings may be made through our online enquiry or booking processes or by other methods we make available from time to time.

When you request a quotation or make a provisional booking, we may ask for details of the items to be stored or moved, access information for collection and delivery addresses, the anticipated volume or weight of goods, and your preferred dates.

A booking is only confirmed when we issue a written confirmation setting out the services to be provided, the estimated or fixed price, and any specific terms or conditions applicable to that booking. Until you receive a booking confirmation, no binding contract exists.

You must check all details in the quotation and booking confirmation carefully and notify us promptly of any errors, omissions or changes. We are not responsible for issues arising from incorrect or incomplete information provided by you.

Where services are time sensitive, such as particular removal dates, you should request your preferred dates as early as possible. All dates are subject to availability and are not guaranteed until confirmed in writing by us.

Customer Responsibilities

You are responsible for ensuring that all information you provide is accurate, complete, and not misleading. This includes descriptions of goods, access conditions, and any special handling requirements.

You must ensure that you have full legal title to the goods or are otherwise authorised by the legal owner to store or move the goods and to enter into the contract with us.

You are responsible for arranging suitable access for our vehicles and staff at the agreed times. You must ensure that driveways, access roads, staircases, and lifts are available, free from obstruction, and safe to use.

Where you are packing your own goods, you must ensure that all items are properly and securely packed to withstand normal handling and transport. We are not responsible for loss or damage arising from poor or inadequate packing performed by you or a third party instructed by you.

Prohibited and Restricted Items

The following items must not be stored or transported using our services:

Any illegal or stolen goods.

Explosives, firearms, weapons or ammunition.

Flammable, hazardous, toxic or corrosive substances, including gas cylinders, fuels, oils, paints, chemicals, or solvents.

Perishable goods or items that may decay, attract vermin or otherwise cause contamination, including food, plants, and animals.

Cash, bullion, precious stones, valuable documents, or other items of exceptional value, unless expressly agreed in writing.

Waste materials or items intended for disposal, unless agreed in advance as part of a specific waste removal service and compliant with waste regulations.

We may refuse to handle or store any item that we reasonably believe poses a risk to people, property, or the environment, or would place us in breach of law or regulation. If prohibited items are discovered, we may remove, dispose of, or otherwise deal with them at your cost and without liability to you.

Payments and Pricing

Our charges will be set out in your quotation, booking confirmation, or our current price list as applicable. Prices may be based on factors such as volume, weight, service type, duration of storage, access conditions and location.

Unless otherwise stated, prices are exclusive of any applicable taxes, levies or government charges that may apply from time to time.

We may require a deposit to confirm your booking. The deposit amount and due date will be set out in your quotation or booking confirmation. Deposits are generally non-refundable unless otherwise specified in these Terms and Conditions or in writing.

For removal and transport services, charges are typically payable in full on or before the service date. For ongoing storage, charges are usually payable in advance on a recurring basis for each storage period as specified in your agreement.

Payment must be made using an accepted method as notified by us. If payment is not received by the due date, we may refuse or suspend services, deny access to stored goods, and charge interest on overdue sums at the maximum rate permitted by law.

We reserve the right to revise our prices from time to time. Changes will not affect services already booked and confirmed, except where your requirements change or where additional services are requested or necessary.

Cancellations and Changes

You may cancel or amend your booking by notifying us in writing. Any cancellation or amendment is subject to the following conditions unless otherwise stated in your booking confirmation:

If you cancel more than a specified period before the agreed service date, we may refund part of any prepayments, less any reasonable administration costs. The applicable notice period and any cancellation fee will be indicated in your quotation or booking confirmation.

If you cancel within a shorter period or on the service date itself, we may retain all or part of the charges to cover costs we have incurred or cannot reasonably avoid, including staff allocation, vehicle scheduling, and lost opportunities.

Changes to dates, locations, or the scope of services are subject to availability and may result in revised charges. If we are unable to accommodate requested changes, your original booking may be treated as cancelled and our standard cancellation terms will apply.

We may cancel or postpone services where it is not reasonably possible to perform them due to circumstances beyond our control, including severe weather, road closures, accidents, industrial action, or emergencies. In such cases, we will seek to reschedule services with you. Our liability will be limited to a refund of charges for services not provided, and we will not be responsible for any indirect or consequential losses.

Access to Storage and Goods

Where individual storage units or shared storage facilities are provided, access terms will be specified in your agreement. Access may be by appointment or during stated opening hours, and may be subject to identification and security procedures.

We may restrict or suspend access to your goods if any payments are overdue, if you breach these Terms and Conditions, or if we reasonably believe that allowing access would be unsafe, unlawful, or place us in breach of regulation.

We operate a lien over goods stored or held by us. This means that if any sums are due and unpaid, we may retain possession of your goods until all outstanding charges and costs have been paid in full. If sums remain unpaid after reasonable notice, we may sell or dispose of some or all of the goods and apply the proceeds towards the outstanding amounts and reasonable costs of sale or disposal. Any surplus will be held for you.

Liability and Insurance

We will exercise reasonable care and skill in providing our services. However, you acknowledge that there are inherent risks in storage, removal, and transport activities, and that some damage or loss may occur despite reasonable precautions.

Our liability for loss of or damage to goods, however caused, will be limited to a reasonable and proportionate amount, subject to any specific limits stated in your quotation or booking confirmation and subject always to applicable law. We strongly recommend that you maintain adequate insurance cover for your goods at all times while in storage or in transit.

We will not be liable for loss or damage arising from any of the following:

Inadequate or improper packing not undertaken by us.

Normal wear and tear, gradual deterioration, or inherent defects in the goods.

Changes in atmospheric conditions, including humidity, temperature, or condensation.

Moths, vermin, insects, or similar infestation, unless caused by our failure to maintain reasonable standards of hygiene and security.

Indirect or consequential losses, including loss of profit, revenue, use, or opportunity, even if we were aware of the possibility of such losses.

Loss or damage where goods are insured by you or a third party, to the extent that any claim can be made under such insurance.

Nothing in these Terms and Conditions will limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Waste Handling and Regulations

We are committed to complying with all applicable waste management and environmental regulations. Customers must not use our storage facilities or services as a means of disposing of waste, unless we have expressly agreed to provide a specific waste removal service in accordance with relevant regulations.

Where we agree to remove waste or unwanted items, you are responsible for accurately describing the nature and quantity of such items. We may refuse to remove, handle or store any materials that we reasonably believe to be hazardous, non-compliant, or unsuitable for standard disposal routes.

Any costs associated with the lawful disposal of waste, including special or hazardous waste, will be charged to you. If you leave waste or unwanted items at our premises without our prior agreement, we may remove and dispose of them and charge you for all related costs.

You must not deposit any waste in or around our premises, vehicles or equipment other than in designated containers and with our consent. Any breach of waste rules may result in additional charges, termination of services, and potential reporting to the relevant authorities where required by law.

Customer Behaviour and Health and Safety

You must comply with all health and safety instructions given by our staff when visiting our premises or during the provision of services. This includes following any site rules, wearing appropriate clothing or protective equipment where required, and not entering restricted areas without permission.

You must not cause nuisance, disruption, or damage to our staff, other customers, property, or neighbours. We may immediately terminate services or deny access if we consider that your behaviour, or that of anyone acting on your behalf, is abusive, threatening, unsafe, or otherwise unacceptable.

Termination of Storage

For ongoing storage arrangements, either party may terminate the contract by giving written notice in accordance with the notice period specified in your agreement or, if none is specified, within a reasonable time frame.

On termination, you must remove all goods from our facility and settle all outstanding charges, including any late payment fees, disposal costs, or other amounts due. If goods are not removed by the termination date, we may charge additional storage fees and may exercise our lien and sale or disposal rights as described earlier.

Data Protection and Privacy

We will collect and process personal data about you in order to manage your booking, provide services, invoice you, and comply with legal obligations. We will handle your personal information in accordance with applicable data protection laws in the United Kingdom.

We may share your information with third parties where necessary to provide services, such as subcontracted removal teams or authorised service providers, or where required by law or regulation. For further information about how we use personal data, you may request details of our current privacy practices.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising from or connected with these Terms and Conditions or the services, except where mandatory law provides otherwise.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Our failure or delay in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract all or part of our rights and obligations, provided that this does not materially reduce the standard of the services supplied to you.

These Terms and Conditions, together with any quotation, booking confirmation, or additional terms expressly agreed in writing, constitute the entire agreement between you and us regarding the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.

We may revise these Terms and Conditions from time to time. The version applicable to your contract will be the one in force at the time your booking is confirmed, unless a later version is specifically agreed in writing between you and us.